Seller identification details

These General Terms and Conditions (the “Terms”) of VENTO Development s.r.o., with its registered office at Lipenská 1165/49, 779 00 Olomouc-Hodolany, Czech Republic, Company ID No. 04889436, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 82780, e-mail info@iontmax.com, telephone number +420 774 859 414, business premises at Libušina 342/97, 779 00 Olomouc, Czech Republic (“We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of You, as buyers, and Us, as the seller, arising in connection with or on the basis of a purchase contract (the “Contract”) concluded through the online store on the website www.iontmax.com.

All information on the processing of Your personal data is contained in the Personal Data Processing Policy, available here: GDPR.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are executed in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of effectiveness of any previous version of the Terms.

We communicate primarily remotely. Therefore, our Contract is also concluded using means of distance communication, which allow Us and You to agree without being physically present at the same time. The Contract is therefore concluded by distance means in the environment of the online store, through the website interface (the “online store interface”).

If any part of the Terms conflicts with what We and You specifically agreed during the purchase process on Our online store, that specific agreement shall prevail over the Terms.

1. Certain definitions

1.1. Price means the financial amount that You will pay for the Goods.

1.2. Delivery price means the financial amount that You will pay for delivery of the Goods, including the cost of packaging.

1.3. Total price means the sum of the Price and the Delivery price.

1.4. VAT means value added tax under applicable legal regulations.

1.5. Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total price.

1.6. Order means Your binding proposal to conclude a Contract for the purchase of Goods with Us.

1.7. User account means an account created on the basis of the data provided by You, which enables the storage of entered data and the storage of the history of ordered Goods and concluded Contracts.

1.8. You means the person purchasing on Our online store, referred to by legal regulations as the buyer.

1.9. Goods means everything that You can purchase on the online store, especially food supplements and other IONTMAX brand products.

2. General provisions and information

2.1. Goods may be purchased through the online store interface.

2.2. When purchasing Goods, You are obliged to provide Us with all information correctly and truthfully. We will consider the information You provide in the Order to be correct and truthful.

2.3. On Our online store, We may provide access to reviews of Goods made by other consumers. We ensure and verify the authenticity of such reviews by linking reviews to specific orders; therefore, in Our internal system, each review can be linked to a specific order ID, enabling Us to verify and prove that the review comes from a real consumer.

3. Conclusion of the contract

3.1. A Contract with Us may be concluded in the Czech language.

3.2. The Contract is concluded remotely through the online store, and You bear the costs of using distance communication means. These costs do not differ in any way from the basic rate You pay for using such means, in particular for internet access. You should not expect any additional costs charged by Us beyond the Total price. By submitting the Order, You agree that We use distance communication means.

3.3. In order for Us to conclude the Contract, You must create an Order on the online store. This proposal must include in particular:

1. information about the Goods being purchased, which You select on the online store using the “Add to cart” button;
2. information about the Price, Delivery price, method of payment of the Total price and the required method of delivery of the Goods; this information will be entered during the creation of the Order in the user environment of the online store, while information about the Price, Delivery price and Total price will be stated automatically on the basis of the Goods selected by You, the method of delivery and the method of payment;
3. Your identification and contact details required so that We can deliver the Goods, in particular first name, surname, delivery address, telephone number and e-mail address.

3.4. During the creation of the Order, You may change and check the data until the Order is completed. After checking the data, You complete the Order by pressing the “Order with obligation to pay” button. Before pressing the button, You must confirm that You have read and agree to these Terms; otherwise, the Order cannot be completed. A checkbox is used for such confirmation and consent. After pressing the “Order with obligation to pay” button, all completed information will be sent directly to Us.

3.5. We will confirm Your Order as soon as possible after it has been delivered to Us by sending a message to the e-mail address entered by You in the Order. The confirmation will include an order summary and these Terms as an attachment to the e-mail message or a link to their wording. The Terms in the version effective on the date of the Order form an integral part of the Contract. The Contract between Us and You is concluded upon confirmation of the Order.

3.6. There may be cases in which We are unable to confirm Your Order. This includes in particular situations where the Goods are unavailable or where You order a larger number of items than We allow. In such a case, We will contact You and may send You an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment You confirm Our offer.

3.7. If an obviously incorrect Price is stated within the online store or in the Order, We are not obliged to deliver the Goods to You for that Price, even if You have received an Order confirmation and the Contract has therefore been concluded. In such a situation, We will contact You without undue delay and may send You an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded at the moment You confirm Our offer. An obvious error in the Price includes, for example, a situation where the Price clearly does not correspond to the usual price or where a digit is missing or extra.

3.8. Once the Contract is concluded, You are obliged to pay the Total price.

3.9. If You have a User account, You may place an Order through it. Even in such a case, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is the same as for a buyer without a User account, but the advantage is that You do not need to repeatedly fill in Your identification details.

3.10. In certain cases, We allow a discount to be used for the purchase of Goods. To obtain the discount, You must enter the discount information in the designated field within the Order proposal. If You do so and the discount is valid, the Goods will be provided to You with the discount.

4. User account

4.1. Based on Your registration within the online store, You may access Your User account.

4.2. When registering a User account, You are obliged to enter all required data correctly and truthfully and to update it in the event of any change.

4.3. Access to the User account is secured by a username and password. You are obliged to maintain confidentiality regarding these access details and not to provide them to anyone. If they are misused for reasons on Your side, We are not liable for such misuse.

4.4. The User account is personal, and You are therefore not entitled to allow third parties to use it.

4.5. We may cancel Your User account, in particular if You do not use it for more than 5 years or if You breach Your obligations under the Contract or these Terms.

4.6. The User account may not be available continuously, in particular due to necessary maintenance of hardware and software equipment.

5. Price and payment terms, reservation of ownership

5.1. The Price is always stated within the online store, in the Order proposal and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the online store and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, and it will always be identical to the price in the Contract. The Order proposal also states the Delivery price or the conditions under which delivery is free of charge.

5.2. The Total price is stated including VAT and including all fees required by law.

5.3. We will require payment of the Total price after the conclusion of the Contract and before the Goods are handed over. You may pay the Total price in particular by the following methods:

1. Online payment card or another online payment method through Shoptet Pay. In the case of online payment, the Total price is due immediately after completion of the Order.
2. Through PayPal. In the case of payment through PayPal, the Total price is due immediately after completion of the Order.
3. QR payment or bank transfer. In the case of QR payment or bank transfer, a pro forma invoice will be issued to You with a maturity period of 1 day. Payment shall be made to the seller’s account No. 7057402379/0800, held with Česká spořitelna, a.s., unless otherwise stated in the pro forma invoice or payment details.

5.4. We do not provide cash on delivery.

5.5. We do not provide cash payment within the online store or for personal pickup. The business premises are used exclusively for the pickup of orders that have been purchased and paid for in advance.

5.6. The invoice will be issued electronically after payment of the Total price and will be sent to Your e-mail address, or it may be available in the User account if the online store interface allows it.

5.7. Ownership of the Goods passes to You only after You have paid the Total price and taken over the Goods. In the case of payment by bank transfer or QR payment, the Total price is paid when it is credited to Our account; in other cases, it is paid at the moment the payment is made.

6. Delivery of goods, transfer of risk of damage to the item

6.1. The Goods will be delivered to You no later than within 7 days from payment of the Total price by the method selected by You, while You may choose in particular from the following options available within the online store:

1. personal pickup at Our business premises at Libušina 342/97, 779 00 Olomouc, Czech Republic, exclusively for orders purchased and paid for in advance;
2. personal pickup at pickup points or lockers of Zásilkovna, if this option is available for the relevant order and country;
3. delivery through Zásilkovna, DPD or their partner carriers.

6.2. The Goods may be delivered within the EU and EFTA, provided that the relevant shipping method is available for the specific country and Order in the online store interface.

6.3. The delivery time of the Goods always depends on their availability and on the selected delivery and payment method. The expected delivery time of the Goods will be communicated to You in the Order confirmation or within the online store interface. In the case of personal pickup at the business premises, We will inform You by e-mail that the Goods are ready for pickup.

6.4. Upon receipt of the Goods from the carrier, You are obliged to check the integrity of the packaging of the Goods and, in the event of any defects, notify the carrier and Us without delay. If the packaging shows signs of unauthorised handling or entry into the shipment, You are not obliged to accept the Goods from the carrier.

6.5. If You breach Your obligation to accept the Goods, except in the cases under Article 6.4 of the Terms, this does not constitute a breach of Our obligation to deliver the Goods to You. At the same time, Your failure to accept the Goods does not constitute withdrawal from the Contract between Us and You. In such a case, however, We are entitled to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods, for which We are entitled to charge You a fee of CZK 10 for each commenced day of storage. If We decide to withdraw from the Contract, the withdrawal is effective on the day it is delivered to You. Withdrawal from the Contract does not affect the claim for payment of the Delivery price or any claim for damages, if incurred.

6.6. If, for reasons on Your side, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, You are obliged to reimburse Us for the costs associated with such repeated delivery. Payment details for payment of these costs will be sent to Your e-mail address stated in the Contract and are due within 14 days from delivery of the e-mail.

6.7. The risk of damage to the Goods passes to You at the moment You take over the Goods. If You do not take over the Goods, except in the cases under Article 6.4 of the Terms, the risk of damage to the Goods passes to You at the moment when You had the opportunity to take them over but, for reasons on Your side, the takeover did not occur. The transfer of the risk of damage to the Goods means that from that moment You bear all consequences associated with loss, destruction, damage or any deterioration of the Goods.

6.8. If the Goods were not stated as in stock in the online store and an indicative availability period was stated, We will always inform You in the event of:

1. an extraordinary production outage of the Goods, in which case We will always communicate the new expected availability period or information that the Goods cannot be delivered;
2. a delay in delivery of the Goods from Our supplier, in which case We will always communicate the new expected delivery time.

7. Rights arising from defective performance

7.1. We guarantee that at the time the risk of damage to the Goods passes under Article 6.7 of the Terms, the Goods are free from defects, in particular that the Goods:

1. correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed properties;
2. are suitable for the purpose for which You require them and to which We agree;
3. are delivered with the agreed accessories and instructions for use, including installation or assembly instructions where applicable;
4. are suitable for the purpose for which Goods of this type are usually used;
5. correspond in quantity, quality and other properties, including durability, functionality, compatibility and safety, to the usual properties of Goods of the same type which You may reasonably expect, also with regard to public statements made by Us or another person in the same contractual chain, in particular through advertising or labelling;
6. are delivered with accessories, including packaging, installation instructions and other instructions for use that You may reasonably expect; and
7. correspond in quality or design to the sample or model provided to You before conclusion of the Contract.

7.2. Rights and obligations concerning rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.3. If the Goods have a defect, in particular if any of the conditions under Article 7.1 are not met, You may notify Us of such defect and exercise rights arising from defective performance, i.e. make a complaint, by sending an e-mail or letter to Our addresses stated in Our identification details, or in person at Our business premises. You may also use the sample form provided by Us, which forms Annex No. 1 to the Terms. When exercising rights arising from defective performance, You must choose how You wish the defect to be resolved, and You may not subsequently change this choice without Our consent. We will handle the complaint in accordance with the right arising from defective performance exercised by You.

7.4. If the Goods have a defect, You have the following rights:

1. to removal of the defect by delivery of new Goods without defect or by delivery of a missing part; or
2. to removal of the defect by repair of the Goods,

unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other method, which shall be assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be removed by the other method without significant inconvenience to You.

7.5. We are entitled to refuse to remove the defect if this is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the Goods would have without the defect.

7.6. You also have the right to:

1. a reasonable discount from the Price; or
2. withdrawal from the Contract,

if:

1. We refuse to remove the defect or fail to remove it in accordance with legal regulations;
2. the defect appears repeatedly;
3. the defect constitutes a material breach of the Contract; or
4. it is clear from Our statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to You.

7.7. The right to withdraw from the Contract does not apply if the defect of the Goods is insignificant.

7.8. If You caused the defect to the Goods Yourself, You are not entitled to rights arising from defective performance.

7.9. A defect of the Goods does not include wear and tear caused by normal use of the Goods or, in the case of used Goods, wear and tear corresponding to the extent of their previous use.

7.10. When You make a complaint, We will issue You a written confirmation stating:

1. the date on which You made the complaint;
2. the content of the complaint;
3. the method of complaint resolution You require;
4. Your contact details for the purpose of providing information on the complaint resolution.

7.11. Unless We agree on a longer period, We will remove the defects and provide You with information on the complaint resolution at the stated contact details within 30 days of receiving the complaint. If this period expires without result, You may withdraw from the Contract or request a reasonable discount.

7.12. We will inform You about the complaint resolution by e-mail and issue You a confirmation of the date and method of resolution. If the complaint is justified, You are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, for example by receipts or confirmations of shipping costs. If the defect is removed by delivery of new Goods, You are obliged to return the original Goods to Us; however, the costs of such return are borne by Us.

7.13. If You are an entrepreneur, You are obliged to notify and claim the defect without undue delay after You could have discovered it, but no later than within three days from receipt of the Goods.

7.14. If You are a consumer, You have the right to exercise rights arising from defective performance for a defect that occurs in consumer Goods within 24 months from receipt of the Goods.

8. Withdrawal from the contract

8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from the beginning, may occur for the reasons and in the ways set out in this Article or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

8.2. If You are a consumer, i.e. a person purchasing Goods outside the scope of their business activity, You have the right, in accordance with Section 1829 of the Civil Code, to withdraw from the Contract without giving a reason within 14 days from the date of conclusion of the Contract, or, if it is a purchase of Goods, within fourteen days from receipt of the Goods. If We concluded a Contract whose subject is several items of Goods or delivery of several parts, this period begins on the date of delivery of the last item or part of the Goods, and if We concluded a Contract under which Goods are to be delivered regularly and repeatedly, the period begins on the date of delivery of the first delivery.

8.3. You may withdraw from the Contract in any provable manner, in particular by sending an e-mail or a letter to Our addresses stated in Our identification details. You may also use the online withdrawal function located in the section of the online store dedicated to complaints and returns and marked with the “Return products” button. If You use this option, We will confirm receipt of the withdrawal statement without undue delay in textual form, for example by e-mail, including its content and the date and time of its submission. You may also use the sample form provided by Us, which forms Annex No. 2 to the Terms.

8.4. Even as a consumer, You may not withdraw from the Contract in cases where the subject of the Contract is performance listed in Section 1837 of the Civil Code.

8.5. The withdrawal period under Article 8.2 of the Terms is deemed to have been observed if You send Us a notice of withdrawal during that period.

8.6. In the event of withdrawal from the Contract under Article 8.2 of the Terms, You are obliged to send the Goods to Us within 14 days from withdrawal and You bear the costs associated with returning the Goods to Us. You are, on the other hand, entitled to reimbursement of the Delivery price, but only up to the amount corresponding to the cheapest delivery method offered by Us for delivery of the Goods. In the event of withdrawal due to Our breach of the concluded Contract, We also pay the costs associated with returning the Goods to Us, but again only up to the amount of the Delivery price corresponding to the cheapest delivery method offered by Us when delivering the Goods.

8.7. In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days from the effective date of withdrawal to the account from which it was credited or to an account selected in the withdrawal from the Contract. However, the amount will not be refunded before We receive the Goods or before You prove to Us that the Goods have been sent back to Us. Please return the Goods clean and, where possible, including the original packaging.

8.8. In the event of withdrawal from the Contract under Article 8.2 of the Terms, You are liable to Us for any decrease in the value of the Goods caused by handling the Goods in a manner other than necessary to become familiar with their nature, properties and functionality, i.e. in the manner in which You would examine the Goods in a brick-and-mortar store. If We have not yet refunded the Price to You, We are entitled to set off the claim arising from such costs against Your claim for refund of the Price.

8.9. We are entitled to withdraw from the Contract at any time before We deliver the Goods to You if there are objective reasons why the Goods cannot be delivered, in particular reasons on the side of third parties or reasons arising from the nature of the Goods, even before the expiry of the period stated in Article 6.1 of the Terms. We may also withdraw from the Contract if it is clear that You intentionally provided incorrect information in the Order. If You purchase Goods within the scope of Your business activity, i.e. as an entrepreneur, We are entitled to withdraw from the Contract at any time, even without giving a reason.

9. Consumer dispute resolution

9.1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.

9.2. Consumer complaints are handled through the e-mail address info@iontmax.com. We will send information about the handling of the complaint to the buyer’s e-mail address.

9.3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Czech Republic, Company ID No. 000 20 869, website: www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform available at ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and a buyer who is a consumer arising from a purchase contract concluded by electronic means.

9.4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Czech Republic, website: www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution.

10. Final provisions

10.1. If the legal relationship between Us and You contains an international element, for example if We send Goods outside the territory of the Czech Republic, the relationship shall be governed by the law of the Czech Republic. However, if You are consumers, this provision does not affect Your rights arising from legal regulations.

10.2. We will deliver all written correspondence to You by electronic mail. Our e-mail address is stated in Our identification details. We will deliver correspondence to Your e-mail address stated in the Contract, in the User account or through which You contacted Us.

10.3. The Contract may be amended only on the basis of Our written agreement. However, We are entitled to amend and supplement these Terms; such amendment shall not affect already concluded Contracts, but only Contracts concluded after the amendment becomes effective. We will inform You of the amendment only if You have a User account or if We are to deliver Goods to You regularly and repeatedly on the basis of the Contract. We will send information about the amendment to Your e-mail address at least 14 days before the amendment becomes effective. If We do not receive from You, within 14 days from sending the information about the amendment, a notice of termination of the concluded Contract for regular and repeated deliveries of Goods, the new terms become part of Our Contract and apply to the next delivery of Goods following the effective date of the amendment. The notice period in the event that You give notice is 2 months.

10.4. In the event of force majeure or events that cannot be foreseen, such as a natural disaster, pandemic, operational failures or supplier outages, We are not liable for damage caused as a result of or in connection with force majeure. If the force majeure situation lasts for more than 10 days, both We and You have the right to withdraw from the Contract.

10.5. The Annexes to the Terms include a sample complaint form and a sample form for withdrawal from the Contract.

10.6. The Contract, including the Terms, is archived electronically by Us but is not accessible to You. However, You will always receive these Terms and the Order confirmation with the Order summary by e-mail, or You will have a link to their current wording available. We recommend that You always save the Order confirmation and the Terms.

10.7. These Terms become effective on 1 July 2026.

Annex No. 1 - Complaint form

Addressee: VENTO Development s.r.o., Lipenská 1165/49, 779 00 Olomouc-Hodolany, Czech Republic, business premises Libušina 342/97, 779 00 Olomouc, Czech Republic, e-mail: info@iontmax.com.

Complaint submission

I hereby also request the issuance of a confirmation of the complaint, stating when I exercised this right, what the complaint concerns, what method of complaint resolution I request, together with my contact details for the purpose of providing information on the complaint resolution.

Annex No. 2 - Form for withdrawal from the contract

Addressee: VENTO Development s.r.o., Lipenská 1165/49, 779 00 Olomouc-Hodolany, Czech Republic, business premises Libušina 342/97, 779 00 Olomouc, Czech Republic, e-mail: info@iontmax.com.

I hereby declare that I withdraw from the Contract.

If the buyer is a consumer, they have the right, if they ordered goods through the online store of VENTO Development s.r.o. or through another means of distance communication, except in cases listed in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from an already concluded purchase contract within 14 days from receipt of the goods. In the case of a contract whose subject is several items of goods or delivery of several parts of goods, this period begins on the date of delivery of the last item or part of the goods, and in the case of a contract under which goods are to be delivered regularly and repeatedly, from the date of delivery of the first delivery.

The buyer shall notify VENTO Development s.r.o. of this withdrawal in writing to the registered office or business premises of the company, or electronically to the e-mail address stated in this sample form.

If a buyer who is a consumer withdraws from the purchase contract, they shall send or hand over to VENTO Development s.r.o., without undue delay and no later than within 14 days from withdrawal from the purchase contract, the goods received from the company.

If a buyer who is a consumer withdraws from the purchase contract, VENTO Development s.r.o. shall return to them without undue delay, no later than within 14 days from withdrawal from the purchase contract, the funds including delivery costs received from them under the purchase contract, using the same method. If the buyer chose a delivery method other than the cheapest delivery method offered by the company, the company shall return the delivery costs to the buyer only up to the amount corresponding to the cheapest offered delivery method. The company is not obliged to return the received funds to the buyer before it receives the goods back or before the buyer proves that they have sent the goods to the company.