Seller Identification

These General Terms and Conditions (the “Terms”) of VENTO Development s.r.o., with its registered office at Libušina 342/97, 779 00 Olomouc-Chválkovice, Company ID 04889436, entered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File 82780, email info@iontmax.com, phone +420 774 859 414, business premises at Libušina 342/97, 779 00 Olomouc-Chválkovice (the “Seller” or “we”), govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you as the buyer and us as the seller arising from or in connection with a purchase agreement (the “Contract”) concluded via the online store at www.iontmax.com.

All information on the processing of your personal data is provided in our Privacy Policy, available here: GDPR.

These Terms form an integral part of the Contract. The Contract and the Terms are drawn up in Czech. We may unilaterally amend or supplement these Terms, without prejudice to rights and obligations arising while an earlier version was effective.

We primarily communicate remotely. The Contract is therefore concluded at a distance without our simultaneous physical presence, through the website interface of the online store (the “Online Store Interface”).

If any provision of these Terms conflicts with a specific agreement reached during your purchase on our online store, that specific agreement shall prevail.

1. Definitions

1.1. Price means the amount payable for the Goods.

1.2. Shipping Charge means the amount payable for delivery of the Goods, including packaging.

1.3. Total Price is the sum of the Price and the Shipping Charge.

1.4. VAT means value-added tax under applicable law.

1.5. Invoice means a tax document issued for the Total Price in accordance with VAT legislation.

1.6. Order means your binding proposal to conclude a Contract with us for the purchase of Goods.

1.7. User Account means an account established using the information you provide, enabling the storage of entered data and the history of orders and Contracts.

1.8. You means the person purchasing from our Online Store, referred to in law as the buyer.

1.9. Goods means everything available for purchase in the Online Store, in particular dietary supplements and other IONTMAX products.

2. General Provisions and Information

2.1. Goods can be purchased through the Online Store Interface.

2.2. When purchasing Goods, you must provide complete, correct and truthful information. We will consider the information supplied in your Order to be correct and truthful.

2.3. Our Online Store may display product reviews from other consumers. We check their authenticity by linking reviews to individual orders; each review can therefore be verified against an order ID in our internal system, allowing us to establish that it comes from a real consumer.

3. Conclusion of the Contract

3.1. A Contract may be concluded with us in Czech.

3.2. The Contract is concluded remotely through the Online Store. You bear the costs of the means of distance communication, which do not exceed your ordinary charges, in particular internet access charges. We charge no additional costs beyond the Total Price. By placing an Order, you agree to the use of distance communication.

3.3. To conclude a Contract, you must create an Order in the Online Store. In particular, your Order must include:

1. information about the Goods selected using the “Add to cart” button;
2. information about the Price, Shipping Charge, payment method and required delivery method, entered during checkout; the relevant amounts are automatically calculated based on the Goods, delivery and payment method selected;
3. your identification and contact information needed to deliver the Goods, particularly first and last name, delivery address, telephone number and email address.

3.4. You can review and amend the Order until submission. You complete the Order by clicking “Order with obligation to pay”. Before doing so you must confirm that you have read and agree to these Terms by checking the relevant box. Upon submission, all entered information is sent to us.

3.5. We will acknowledge your Order as soon as reasonably possible by email to the address in the Order. The confirmation will contain an Order summary and these Terms, attached or linked. The Terms effective on the Order date form part of the Contract. The Contract is concluded when we confirm the Order.

3.6. In some cases we may be unable to confirm an Order, particularly where Goods are unavailable or the ordered quantity exceeds the permitted limit. We will contact you and may offer a revised Contract, concluded when you accept that offer.

3.7. If an obviously incorrect Price is shown in the Online Store or Order, we are not obliged to supply Goods at that Price, even if the Order has been confirmed. We will contact you promptly and may offer a new Contract on revised terms. Obvious errors include prices clearly inconsistent with normal prices or missing or extra digits.

3.8. Once the Contract is concluded, you are obliged to pay the Total Price.

3.9. If you have a User Account, you can place an Order through it, but must still verify that all pre-filled information is correct, truthful and complete. The ordering process is otherwise identical, but you need not re-enter your identification details.

3.10. Discounts may be available for certain purchases. To use one, enter its details in the specified field when placing the Order. A valid discount will be applied to the Goods.

4. User Account

4.1. Once registered in the Online Store, you can access your User Account.

4.2. When registering, you must provide correct and truthful information and update it whenever it changes.

4.3. Access is secured by a username and password. You must keep these confidential and must not disclose them to anyone. We are not liable for misuse attributable to you.

4.4. Your User Account is personal and must not be used by third parties.

4.5. We may close your User Account, in particular if it has been inactive for more than five years or if you breach the Contract or these Terms.

4.6. The User Account may not be available continuously, particularly due to necessary hardware or software maintenance.

5. Prices and Payment Terms, Retention of Title

5.1. The Price is always displayed in the Online Store, the draft Order and the Contract. If the Price on the product page differs from the draft Order, the draft Order Price applies and will match the Contract. The Shipping Charge and any free-shipping conditions are also shown during checkout.

5.2. The Total Price includes VAT and all statutory charges.

5.3. We require payment of the Total Price after conclusion of the Contract and before handing over the Goods. Payment may be made in particular by:

1. Online card payment or another online method via Shoptet Pay. For online payments, the Total Price is due immediately upon placing the Order.
2. PayPal. For PayPal payments, the Total Price is due immediately upon placing the Order.
3. QR payment or bank transfer. An advance invoice due within one day will be issued. Payment is made to account 7057402379/0800 at Česká spořitelna, a.s., unless other account details appear on the advance invoice or payment instructions.

5.4. Cash on delivery is not available.

5.5. We do not accept cash payments in the Online Store or upon collection. Our premises are used only to collect orders purchased and paid for in advance.

5.6. An electronic Invoice is issued once the Total Price has been paid and sent to your email address, or made available in the User Account where supported.

5.7. Ownership of the Goods passes to you only after you have paid the Total Price and taken delivery. Bank transfer or QR payments are made when funds reach our account; other payments are made upon completion of the transaction.

6. Delivery of Goods and Transfer of Risk

6.1. The Goods will be delivered no later than seven days after payment of the Total Price, using your selected available delivery method, including in particular:

1. collection at our premises at Libušina 342/97, 779 00 Olomouc-Chválkovice, exclusively for orders purchased and paid for in advance;
2. collection at Zásilkovna pick-up points or parcel lockers, where available for the Order and destination country;
3. delivery by Zásilkovna, DPD, GLS or their partner carriers.

6.2. Goods can be delivered within the EU and EFTA where the relevant delivery method is available for the country and Order in the Online Store Interface.

6.3. Delivery time depends on Goods availability, delivery method and payment method. An estimated time will be given in the Order confirmation or Online Store Interface. We will inform you by email when an order is ready for collection at our premises.

6.4. Upon taking delivery from the carrier, you must inspect the packaging and immediately report any damage to the carrier and us. You are not required to accept a parcel whose packaging suggests unauthorised interference.

6.5. Failure to take delivery, except in the circumstances under clause 6.4, does not mean we failed in our delivery obligation and does not constitute withdrawal from the Contract. We may withdraw from the Contract for your material breach or store the Goods for a fee of CZK 10 for each commenced day of storage. Our withdrawal takes effect when delivered to you and does not affect claims for shipping costs or damages.

6.6. If delivery must be repeated or changed for reasons attributable to you, you must reimburse the resulting costs. We will send payment details to the email address in the Contract; payment is due within 14 days of receiving the email.

6.7. The risk of loss or damage passes to you when you take delivery. If you fail to collect the Goods for reasons attributable to you, other than under clause 6.4, risk passes when collection was possible. From that time you bear the consequences of loss, destruction, damage or deterioration.

6.8. If the Goods were not marked as in stock and only an estimated availability date was provided, we will inform you of exceptional production or supplier delays and provide a revised availability estimate or notice that supply is impossible.

7. Rights Arising from Defective Performance

7.1. We warrant that the Goods are free from defects when the risk passes under clause 6.7, in particular that the Goods:

1. conform to the agreed description, type, quantity, quality, functionality, compatibility, interoperability and other agreed characteristics;
2. are suitable for the purpose you requested and we accepted;
3. are supplied with the agreed accessories and instructions;
4. are suitable for purposes for which Goods of this type are normally used;
5. meet the quantity, quality, durability, safety and other characteristics you may reasonably expect of such Goods;
6. include packaging, accessories and instructions you may reasonably expect;
7. correspond in quality or workmanship to any sample or model provided before the Contract was concluded.

7.2. Rights and obligations concerning defective performance are governed by applicable legislation, especially Sections 2099–2117 and 2161–2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.3. If the Goods have a defect, you may report it and make a complaint by emailing info@iontmax.com, writing to our registered office or visiting our premises at Libušina 342/97, 779 00 Olomouc-Chválkovice. You may use the sample Complaint Form in Annex 1. You must indicate your preferred remedy; this choice cannot subsequently be changed without our consent. We will handle the complaint according to the right exercised.

7.4. If the Goods are defective, you may request replacement with non-defective Goods, delivery of a missing part or repair unless the selected remedy is impossible or disproportionately costly compared with the alternative.

7.5. We may refuse to remedy the defect if doing so is impossible or disproportionately costly, in particular in view of the defect and the value of defect-free Goods.

7.6. You are also entitled to a reasonable Price reduction or withdrawal if we refuse or fail to remedy the defect in accordance with law, a defect recurs, constitutes a material breach, or it is clear the remedy will not be provided within a reasonable time or without substantial inconvenience.

7.7. You may not withdraw from the Contract for an insignificant defect.

7.8. You have no rights arising from a defect you caused yourself.

7.9. Normal wear and tear, or wear appropriate to the previous use of second-hand Goods, does not constitute a defect.

7.10. When you submit a complaint, we will give you written confirmation of when it was submitted, its content, your requested remedy and your contact details for updates.

7.11. Unless a longer period is agreed, we will remedy the defect and inform you of the outcome within 30 days of receiving the complaint. If we fail to meet that deadline, you may withdraw or request a reasonable reduction in Price.

7.12. We will notify you of the outcome by email and confirm the date and manner of resolution. For a justified complaint you are entitled to reimbursement of reasonable proven expenses, for example postal receipts. If we supply replacement Goods, you must return the originals at our expense.

7.13. If you are a business customer, you must notify us of a defect without undue delay after you could have discovered it and no later than three days after taking delivery.

7.14. If you are a consumer, you may exercise your rights concerning a defect arising in consumer Goods within 24 months of taking delivery.

8. Withdrawal from the Contract

8.1. The Contract may be withdrawn from, terminating the relationship retrospectively, for the reasons and by the methods set out in this article or any other provision of these Terms expressly allowing withdrawal.

8.2. If you are a consumer purchasing outside your business activity, Section 1829 of the Civil Code entitles you to withdraw without giving a reason within 14 days of receiving the Goods. For several items or separate deliveries, the period starts upon receipt of the last item or part. For regular recurring deliveries, it starts upon receipt of the first delivery.

8.3. You may withdraw by any demonstrable method, particularly by email to info@iontmax.com or by letter to our address in the seller identification details. The sample Withdrawal Form in Annex 2 may also be used.

8.4. Even as a consumer, you cannot withdraw in the cases set out in Section 1837 of the Civil Code, in particular for customised Goods, Goods removed from sealed packaging that cannot be returned for hygiene reasons, or Goods liable to deteriorate rapidly.

8.5. The deadline in clause 8.2 is met if you send your notice of withdrawal before the period expires.

8.6. When withdrawing under clause 8.2 you must return the Goods within 14 days and bear the costs of returning them. We refund the original Shipping Charge only up to the cost of the cheapest delivery method we offered. If you withdraw because of our breach of the Contract, we also cover return costs up to that same amount.

8.7. Following withdrawal we refund the Price within 14 days of withdrawal becoming effective to the account from which payment was received or another account specified in your withdrawal. We may withhold the refund until we receive the Goods or you prove they were sent. Please return Goods clean and, if possible, in their original packaging.

8.8. If withdrawing under clause 8.2, you are liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods, as you could in a physical shop. If we have not yet refunded the Price, we may set off our related claim against your refund.

8.9. We may withdraw any time before delivering the Goods for objective reasons preventing supply, particularly reasons attributable to third parties or the nature of the Goods, even before the deadline in clause 6.1. We may also withdraw if you intentionally provided obviously false information. If purchasing in the course of business, we may withdraw at any time, without giving reasons.

9. Consumer Dispute Resolution

9.1. We are not bound by any codes of conduct towards buyers within the meaning of Section 1826(1)(e) of the Civil Code.

9.2. Consumer complaints are handled by email at info@iontmax.com. The resolution will be sent to the buyer's email address.

9.3. The competent body for out-of-court resolution of consumer disputes arising from the Contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, ID 00020869, www.coi.cz. The online dispute resolution platform at ec.europa.eu/consumers/odr may be used to resolve disputes between a seller and a consumer buyer under a contract concluded electronically.

9.4. The European Consumer Centre Czech Republic, Štěpánská 796/44, 110 00 Prague 1, www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

10. Final Provisions

10.1. If our legal relationship has an international element, such as Goods being sent outside the Czech Republic, it is governed by Czech law. This does not prejudice consumers' rights under mandatory legal provisions.

10.2. We exchange all written correspondence by email. Our address appears in the seller identification details. We write to the email address in your Contract, User Account or your correspondence with us.

10.3. The Contract may only be amended by written agreement. We may, however, amend these Terms for future Contracts; changes do not affect Contracts already concluded. We will notify you only if you have a User Account or regular recurring deliveries. Notice will be emailed at least 14 days before the change takes effect. If you do not terminate the existing Contract for recurring deliveries within 14 days after notice, the new Terms will apply to the next delivery after their effective date. The notice period for termination is two months.

10.4. We are not liable for loss caused by force majeure or unforeseeable events, such as natural disasters, pandemics, operational failures or supplier outages. If force majeure continues for more than 10 days, either party may withdraw.

10.5. These Terms include a sample Complaint Form and a sample Withdrawal Form.

10.6. We archive the Contract and Terms electronically, but the archive is not accessible to you. You will always receive these Terms and the Order confirmation with its summary by email or as a link to the current version. We recommend that you retain them.

10.7. These Terms take effect on 1 July 2026.

Annex 1 – Complaint Form

Recipient: VENTO Development s.r.o., Libušina 342/97, 779 00 Olomouc-Chválkovice, premises Libušina 342/97, 779 00 Olomouc-Chválkovice, email: info@iontmax.com.

Submission of a complaint

I also request written confirmation stating when the complaint was submitted, its subject, the remedy requested and my contact details for notification of the outcome.

Annex 2 – Withdrawal Form

Recipient: VENTO Development s.r.o., Libušina 342/97, 779 00 Olomouc-Chválkovice, premises Libušina 342/97, 779 00 Olomouc-Chválkovice, email: info@iontmax.com.

I hereby declare that I withdraw from the Contract.

A consumer who ordered Goods through the VENTO Development s.r.o. Online Store or another means of distance communication may, except in cases under Section 1837 of Act No. 89/2012 Coll., the Civil Code, withdraw within 14 days of receipt. Where several items or parts are supplied, the period runs from the last delivery; for recurring deliveries, from the first delivery.

The buyer shall notify VENTO Development s.r.o. in writing at its registered office or premises, or electronically by email as stated on this form.

A consumer withdrawing from the Contract must send or hand over the received Goods to VENTO Development s.r.o. without undue delay, no later than 14 days after withdrawal.

When a consumer withdraws, VENTO Development s.r.o. will refund without undue delay, no later than 14 days from withdrawal, all amounts received including shipping, using the same payment method. If a more expensive delivery method was chosen, only the cheapest available delivery cost is refunded. We may withhold the refund until the Goods are received or the buyer proves they have been returned.